These terms cover how ordering from Divine Dove Designs works — what we make, when it arrives, what's paid when, and what can still be changed. Placing an order means you agree to them.
1. Custom Orders
All items are made to order and customized specifically for you. Please ensure that all details (spelling, dates, design choices) are accurate before approving your final design.
Whatever you put together in our design editor is a reference for us, not the finished artwork. We prepare the real design from it, send it to you for review, and print only once you've approved it. That approval is the moment the details become final, so it's the moment to read them twice.
Once a design is approved and production has started, the wording and layout can't be changed.
2. Turnaround Time
Production timelines vary depending on the item and order volume. Estimated timelines will be provided at the time of order. Delays may occur during peak seasons.
Any estimate we give is our honest best guess rather than a guaranteed delivery date. If something is going to run late, we'd rather tell you early — you can follow your order's current stage at any time on its tracking page.
3. Payments
Full payment is required before production begins. Orders are not confirmed until payment has been received. For special cases, orders can be started with an initial deposit.
Where a deposit applies, it is a deposit and never the final price: the minimum is 25% of the product subtotal, and you may choose to pay more. We review the order, confirm the total — product, design work and delivery — and send you a secure payment link for the balance on your tracking page. Nothing is charged beyond what you approve.
All prices are in Canadian dollars (CAD). Payments are processed by Stripe on its own secure checkout page; we never see or store your card details.
4. Returns & Exchanges
Due to the personalized nature of our products, we do not accept returns or exchanges. If there is an issue with your order, please contact us within 48 hours of receiving your item.
Email divinedovedesigns.ca@gmail.com with photos and your order number and we'll look at it properly. If we've made the mistake — the wrong wording, a print flaw, damage that left our hands that way — we'll put it right.
5. Cancellations
Orders may be cancelled within 24 hours of purchase. After this period, cancellations may not be possible if production has already begun.
Requesting a cancellation doesn't cancel the order by itself. We review every request and email you the outcome, normally within one business day. You can start a request from the Cancel an order page.
Past the 24-hour window, reply to your order email — we'll always tell you honestly what's still possible.
6. Shipping
We are not responsible for delays, lost, or damaged packages once they have been shipped. Please ensure your shipping information is correct at checkout.
Delivery is quoted at checkout from the address you enter, so an incorrect address means an incorrect quote as well as a misdirected parcel. Let us know as soon as possible if your details change — once an order has shipped, they can't be.
7. Local Pickup
Local pickup is available in the GTA. Details will be provided once your order is ready.
Choosing pickup at checkout means no delivery charge. We share the pickup address and times on your tracking page and by email once your order reaches the ready stage.
8. Changes to these terms
We may update these terms as the shop changes. The terms that apply to your order are the ones published when you placed it, and the date at the top of this page tells you when this version took effect.
